Activision Blizzard

Activision’s RICOCHET Anti-Cheat initiative is a multi-faceted approach to combat cheating, featuring server-side tools that monitor analytics to identify cheating, enhanced investigation processes to stamp out cheaters, updates to strengthen account security, a kernel-level driver for PC, and more. RICOCHET Anti-Cheat is in use globally for Call of Duty: Modern Warfare III, Call of Duty: Modern Warfare II, Call of Duty: Vanguard, and Call of Duty: Warzone.

Activision is also partnering with Modulate to bring ToxMod, an AI-powered voice chat moderation technology, to Call of Duty® Modern Warfare III in 2023. This technology detects toxic speech – including hate speech, discriminatory language, harassment, and more in real-time based on the Call of Duty Code of Conduct. Detected violations of the Code of Conduct are recorded and may require additional reviews to identify context before enforcement is determined in accordance with the Call of Duty Security and Enforcement Policy. ToxMod is in beta in Call of Duty: Modern Warfare II and Call of Duty: Warzone™ for English-speaking users in North America and will be coming to more countries Fall 2023 with the launch of Call of Duty: Modern Warfare III.

The addition of this technology bolsters Activision’s ongoing moderation efforts and systems, led by the Call of Duty anti-toxicity team. This work includes text-based filtering across 14 languages for in-game text (chat and usernames), as well as a robust in-game player reporting system.

Blizzard implemented a machine learning system to help verify player reports, resulting in a drastic decrease in disruptive chat and repeat offenses in several of our game channels. The system has also enabled them to issue penalties more quickly and has led to disruptive players leaving the channels more quickly. Alongside this technology, Blizzard utilizes dedicated communication channels and staff to facilitate player reporting.